Hiring: Adventure Tour Operations Assistant
Be part of the small business team who grew a tiny ecotourism company into one of Canada’s most respected expedition cruise operators – rated the Trip of a Lifetime by National Geographic – all while maintaining their triple bottom line.
Maple Leaf Adventures is a small, privately owned company that has deliberately chosen to have a triple bottom line: where environmental, social and financial values are joined by the fun factor as critical metrics of our company’s success. We are inspired by exploration, creating great experiences, and the rich British Columbia and Alaska coast.
The Adventure Tour Operations Assistant (ATOA) role is the ideal choice for someone with a love of soft adventure travel, an interest in BC and Alaskan coastal logistics and operations, strong organisational skills and a positive, problem solving attitude. This is still a small company, so you’ll have the opportunity to be responsible for several different things in this position.
We are able to consider only candidates who are in the Victoria, BC, area. Although we have options for working from home during Covid-19, we do need at times to collaborate in person and train the right person and thus cannot consider people who are not close by.
Maple Leaf Adventures is an award-winning company with a long history of operation. We grew out of a tiny, one-room office and are still a “boutique” size, with seven people in our headquarters managing the business. We have three unique boutique adventure ships – Maple Leaf, Swell and Cascadia.
At Maple Leaf Adventures, you will be a key part of this small, dynamic team. We are dedicated to providing exceptional experiences aligned with the values of ecotourism. You will find that our people love what they do, believe in our company’s values, and have fun working together and making a difference in the world.
Key Purpose and Objectives of This Position
Logistical planning and ongoing ship support
The ATOA will assist with shipping and receiving operational items between the office, ships and suppliers. They will be helping with coordination of land day programs, and parks and territory usage reporting. They will be essential help in commissioning and decommissioning the vessels as well as managing crew gear and gift shop.
Human resources administration and crew certifications
This ATOA is responsible for organising and maintain files and hiring materials for new and returning crew each season and be key in helping with crew training and administration of training programs.
Crew travel and related scheduling
The ATOA will be establishing and maintaining a full crew travel schedule for each season, for all 3 ships, as well as booking travel in the most cost effective and environmentally friendly ways possible.
Crewing on board the vessels!
In order to fully understand these functions, the successful candidate will also be able to work as crew on several wilderness cruises for up to 6 weeks per season in a ship role based on their marine certifications and experience.
In our small team you will be asked to “wear many hats” and take on projects as needed.
Skills and Qualifications Required – The right attitude is everything!
Below are the qualifications that the perfect candidate would have; the world is not perfect, so if you believe you are ready for the challenge, and you have the attitude of a great team player, we encourage you to apply and explain how you’ll kick this out of the park!
- 2+ years professional experience, with a mix of operational and administrative functions, including people or project management.
- Proven ability to work independently but as part of a close-knit team.
- Previous roles of responsibility and examples of initiative taken to create improvements.
- 4-year degree or equivalent education with critical thinking demonstrated.
- Proficiency with professional office software including Microsoft Suite – particularly Excel and SharePoint website building and database management.
- Tact and the ability to build good relationships, across geographic and cultural boundaries.
- Good written and verbal communication and good analytical skills.
- Great attention to detail.
- Knowledge of the geography of the BC coast, and of adventure travel, ideally in wilderness recreation or professional guiding.
Additional Desirable Qualifications
An individual with a “let’s make this happen” attitude will get most out of this position.
- You thrive in a fast-paced, “whatever it takes to get it done” work environment.
- Familiarity with boats, including passenger-carrying yachts/boats is a big plus.
- Tourism-specific experience is a plus.
- Familiarity with Transport Canada rules and regulations is a plus.
- Knowledge of the remote BC coast is an asset.
- Experience in HR administration is an asset.
Compensation and Details
- This is a full-time position that pays a competitive wage with benefits package.
- This position is in beautiful Victoria, B.C., capital of B.C.’s vibrant tourism community, in an attractive office in old town.
- You’ll experience first-hand the magic of the adventures, rated the “Trip of a Lifetime” by Frommer’s and one of the “50 Tours of a Lifetime” by National Geographic Traveler.
Job Application Process
If this sounds like you, and you live in Victoria, we’ve love to talk! Please email a resume with cover letter to firstname.lastname@example.org with “Operations Assistant” in the subject line. We will be accepting applications until end of day March 10, 2021. As our physical office is currently closed, please do not call or come by for an impromptu meeting. Thank you for your interest.