Booking & Cancellation Policy

To avoid disappointment, your reservation should be made early. The number of participants in each program is limited, and the demand is high. Our trips sell out early.

Special Payment and Cancellation Policy for 2021 (Covid-19 Related)

We recognize the uncertainty that the unpredictable regulatory environment creates due to the covid-19 pandemic, and from the fact that cancellation insurance companies have changed the reasons for cancellation that they now cover. We have adjusted our payment and cancellation policy to provide flexibility in the face of that uncertainty. As we pay all of the expenses of your trip well before you arrive to take the trip, we cannot accommodate very last-minute cancellations. We believe this new flexible policy provides vastly improved certainty for our guests this year. 

For trips in April, May and June 2021:

Deposit: A deposit of one third of the price of the trip will reserve your space for any trip.

Balance:  The balance is due 60 days prior to departure.

Cancellations and Refundable and Non-Refundable Dates: If you are unable to participate and cancellation occurs at least 60 days prior to the departure date of your trip, the full amount of your deposit is refundable, minus a $200 admin fee per person to cover costs we cannot recover. At 60 days prior to the trip start date, your fare is non-refundable, however if qualifying covid-19-related travel shutdowns prevent you from reaching our departure port or prevent us from operating (which is different from us cancelling a trip), then:

  • If you learn of this and let us know between 60 and 30 days prior to your trip departure date, you’ll receive a full trip credit in a travel bank to be used any time in the next four years subject to availability. (This would be a credit for the identical trip in another year, in an identical category of booking. If you wish to switch to a different trip or category or if there is no identical trip in the year you wish to travel, the credit will be for the dollar value you paid for this trip.)
  • If you learn of this and let us know between 29 and 0 days prior to your trip, we’ll credit 50% of your fare into a travel bank for you to use sometime in the next four years subject to availability and 50% is non-refundable and non-transferrable to another trip. (We believe you can purchase Cancel For Any Reason trip insurance to cover this 50% amount, as well as for cancellations for other reasons that may prevent you from joining a trip. This is available from a travel agent.)

For trips in July 2021:

Deposit: A deposit of one third of the price of the trip will reserve your space for any trip.

Balance:  The balance is due 90 days prior to departure.

Cancellations and Refundable and Non-Refundable Dates: If you are unable to participate and cancellation occurs at least 90 days prior to the departure date of your trip, the full amount of your deposit is refundable, minus a $200 admin fee per person to cover costs we cannot recover. At 90 days prior to the trip start date, your fare is non-refundable, however if qualifying covid-19-related travel shutdowns prevent you from reaching our departure port or prevent us from operating (which is different from us cancelling a trip), then:

  • If you learn of this and let us know between 90 and 30 days prior to your trip departure date, you’ll receive a full trip credit in a travel bank to be used any time in the next four years subject to availability. (This would be a credit for the identical trip in another year, in an identical category of booking. If you wish to switch to a different trip or category or if there is no identical trip in the year you wish to travel, the credit will be for the dollar value you paid for this trip.)
  • If you learn of this and let us know between 29 and 0 days prior to your trip, we’ll credit 50% of your fare into a travel bank for you to use sometime in the next four years subject to availability and 50% is non-refundable and non-transferrable to another trip. (We believe you can purchase Cancel For Any Reason trip insurance to cover this 50% amount, as well as for cancellations for other reasons that may prevent you from joining a trip. This is available from a travel agent.)

For trips in August, September and October 2021:

Deposit: A deposit of one third of the price of the trip will reserve your space for any trip.

Balance:  The balance is due 120 days prior to departure.

Cancellations and Refundable and Non-Refundable Dates: If you are unable to participate and cancellation occurs at least 120 days prior to the departure date of your trip, the full amount of your deposit is refundable, minus a $200 admin fee per person to cover costs we cannot recover. At 120 days prior to the trip start date, your fare is non-refundable, however if qualifying covid-19-related travel shutdowns prevent you from reaching our departure port or prevent us from operating (which is different from us cancelling a trip), then:

  • If you learn of this and let us know between 120 and 30 days prior to your trip departure date, you’ll receive a full trip credit in a travel bank to be used any time in the next four years subject to availability. (This would be a credit for the identical trip in another year, in an identical category of booking. If you wish to switch to a different trip or category or if there is no identical trip in the year you wish to travel, the credit will be for the dollar value you paid for this trip.)
  • If you learn of this and let us know between 29 and 0 days prior to your trip, we’ll credit 50% of your fare into a travel bank for you to use sometime in the next four years subject to availability and 50% is non-refundable and non-transferrable to another trip. (We believe you can purchase Cancel For Any Reason trip insurance to cover this 50% amount, as well as for cancellations for other reasons that may prevent you from joining a trip. This is available from a travel agent.)

Regular Payment and Cancellation Policy

Deposit: A deposit of one third of the price of the trip will reserve your space for any trip.

Balance: The balance is due 120 days prior to departure.

Cancellations: If you are unable to participate and cancellation occurs at least 120 days prior to the departure date of your trip, the full amount of your deposit is refundable, minus a $200 admin fee per person to cover costs we cannot recover. At 120 days prior to the trip start date, your fare is non-refundable. (See cancellation insurance below.)

Group Bookings

For large group bookings, such as a family charter of the entire ship, the booking and cancellation policy may be different – please do contact us for information.

Cancellation Insurance

We highly recommend cancellation insurance, which protects you if you have to make a late cancellation in certain cases (such as a medical emergency). There are different kinds available for different cancellation reasons, such as new medical conditions only or comprehensive for-any-reason cancellation insurance.

Cancellation and any needed medical insurance can be purchased through a travel agent. This should be done at the time your booking is nonrefundable. We can refer you to a travel agent for insurance if you would like.

Pre-Trip Information Package

We will send you a comprehensive Welcome Aboard package when you book your place.

It includes information on clothing and other items to bring, how to get to your trip, a bit more about travelling in the area, forms to fill out and return to us and a reading list if you like to do pre-trip reading.

Full Ship Charters

Charter an entire trip for your family and friends. Contact us for full ship charter pricing.

Note: Full ship charters require advance planning, as the trips are popular and once a trip has bookings, it can no longer be exclusively yours.

How to Book Your Trip

To book, we welcome your call or email – or click the Inquire link above. We complete bookings by telephone.

Payment

We accept Visa, Master Card, cheque in Cdn funds, money order in Cdn funds, or bank transfer in Cdn funds.

If you want to pay by cheque, please send the cheque to:

Maple Leaf Adventures
PO Box 8845 Stn Central
Victoria, BC
V8W 3Z1

in person to:

209-1110 Government St.
Victoria, BC
V8W 1Y2
(above Murchies Tea & Coffee)