Hiring: Adventure Travel Operations Manager
Are you a team-oriented manager interested in putting your skills to work in the eco-tourism industry on the coast of BC? We’re inviting a uniquely skilled individual the opportunity to join the small business team who grew a tiny startup into one of Canada’s most respected expedition ship operators, rated “the Trip of a Lifetime” by National Geographic.
In this role you’ll have the opportunity to develop new skills and your career, trying new things you might not be able to in a larger company. We are always looking for people with innovative ideas who find or create new and better ways to achieve our mission. If being part of a dynamic community of explorers, planners, naturalists, and craftspeople who create trips that inspire wonder in guests, crew, media, and staff alike gets you excited to come to work, we want to hear from you.
About the role
In this senior leadership role you will lead a four-person team in the travel operations department to support our three ships on their ten-day eco-tours through the wild West coast. Key responsibilities for this role include:
- Trip operations management – shore-based support for crew and ship operations
- Compliance – ensuring compliance with all government requirements, applications and permits, as well as agreements and certifications required to run tours
- Project management – systematically improving the company’s procedures
- Recruitment, crewing and training – hiring, HR documentation, onboarding and training
- Planning and operations preparation – operational planning and supporting shipboard maintenance during the off-season
The successful candidate
You are organized, and excel at analyzing existing structures and systems and making innovative suggestions for improvement. You have no trouble making decisions and communicate in a way that creates clarity and brings others on board. You define success as achieving the goals you set for yourself and delivering on the organization’s goals. You are motivated by a role with variety and flexibility but are also able to balance that freedom within the structures inherent in the industry.
You like to balance the big picture while you execute your responsibilities with that vision. You value clear communication and establishing rapport with others, and enjoy working with different personalities. You believe you have a good balance between your ability to connect and tapping into your analytical side.
- Degree with applicable training in tourism management, project management, or demonstrated equivalent in tourism and hospitality, eco-tourism or adventure tourism
- At least five years of proven operations and people management experience
- Demonstrated experience in managing to budgets and risk-adjusted decision-making
- People management skills including performance management, HR problem-solving, and conducting entry-level investigations
- Ability to inspire a team to high levels of productivity and engagement in an awesome workplace culture
- Proficiency with Microsoft Office and Salesforce software
- Ability to build good relationships, across geographic and cultural boundaries
- Logistics experience considered an asset
Please send a cover letter describing what interests you in wilderness ecotourism, and why you see logistics management as your next career step and a resume in .pdf format to email@example.com.
Resumes without this cover letter will not be considered. Please do not contact the office or drop off resumes in person. Applications are considered on a rolling basis and the company intends to make a decision by early September.
We are only able to consider candidates who are in the Victoria, BC, area. Given the complex nature of what we do and the importance of in-person team dynamics, remote work is available only on an occasional basis.
Work Week – office hours plus occasional on-call responsibilities on weekends and evenings
Salary – $74,000-$82,000 with review after probation
Other benefits – staff benefits plan, opportunity to explore our coast with great people, and professional development funding.