Hiring: Adventure Travel Operations Coordinator or Manager
If you like administering projects, orchestrating the movements of people and goods, and ensuring the expectations of guests are exceeded, this may be for you. If you’re ready for responsibility as key member in the growth of an exciting organization, we’d like to talk.
We have posted this position at two levels, and will hire the best candidate for the position. If you are hired at the coordinator level, it is expected that you will be able torise to the manager level within 6 to 12 months.
Maple Leaf Adventures is a small, privately owned company that has deliberately chosen to have a quadruple bottom line: where environmental, social and financial values are joined by the fun factor as critical metrics of our company’s success. We are inspired by exploration, creating great experiences, and the rich British Columbia and Alaska coast.
Our multi-day expedition cruises in remote BC and Alaska are internationally rated as some of the top adventure travel experiences in the world. This comes from a spectacular environment, a natural love of hosting guests, a disciplined approach to operations, respect for people of all kinds along the coast, and the vision to create something world-class.
At Maple Leaf, you will be a key part of a small, dynamic team that is dedicated to these principles. You’ll be proud to work hard, with lots of attention to detail, and participate in the rewards of a high-calibre adventure travel company on our spectacular coast.
A small business requires people to “wear several hats” and sometimes do work on different professional levels. You will find this applies here. Your focus will change from season to season.
Reporting to the Director of Sales, Marketing and Administration (coordinator) or to the President (manager), the Adventure Travel Operations role has three main (and related) areas of responsibility:
- Logistics of operations
- Guest services delivery
In order to fully understand these functions, the successful candidate will also be able to work as crew on several Maple Leaf wilderness cruises each year.
Areas of Responsibility Include:
Government permitting, compliance and relations
You will manage the company’s applications for and compliance with all permits, agreements, and certifications required to operate Maple Leaf Adventures’ trips.
You will facilitate the smooth functioning of our operating season, from the administrative side. This includes preparing the annual operating calendar, prepping the ship and crew for the season, coordinating the logistics of ship supplies and all pre- and post-trip movements of people and goods, creating public documents involving trip logistics, and creating crew resource materials. You’ll interface with third-party suppliers; you’ll recommend and make improvements.
Guest services and satisfaction
You will help ensure that our trips are exceeding guest expectations at all times, which includes becoming familiar with the trips by working as a crew member from time to time, gathering and analyzing feedback, putting together and overseeing some assigned aspects of guest services delivery, and developing improvements.
Administration and office systems management
You be responsible for some areas of company administration, including insurance, office suppliers, policies and some HR functions.
You’ll perform management functions for complex projects, provide research, analysis, reports or other documents, and other duties as assigned.
Skills and Qualifications Required – The right attitude is everything!
Below are the qualifications that the perfect candidate would have; the world is not perfect, so if you believe you are ready for the challenge, and you have the attitude of a great team player, we encourage you to apply and explain how and why you’ll kick this out of the park.
- 5+ years professional experience, with a mix of operational and administrative functions, including people or project management.
- Proven ability to work independently but as part of a close-knit team.
- Ability to understand and improve systems, while keeping the details straight.
- 4-year degree or equivalent education and critical thinking demonstrated.
- Proficiency with professional office software including Excel, Word, Acrobat, Outlook.
- Tact and the ability to build good relationships, across geographic and cultural boundaries.
- Good written and verbal communication and good analytical skills.
- Great attention to detail.
- Love of multi-tasking, managing many details, and handling changes.
- Wilderness recreational or professional guiding experience.
- Ability to work as crew on the ship in remote BC/Alaska locations.
Additional Desirable Qualifications
An individual with a “let’s make this happen” attitude will get most out of this position.
- You thrive in a fast-paced, “whatever it takes to get it done” work environment.
- Familiarity with boats, including passenger-carrying yachts/boats is a big plus.
- Tourism-specific experience is a plus.
- Familiarity with Transport Canada rules and regulations is a plus.
- Knowledge of the remote BC coast is an asset.
Compensation and Location
- This is a full-time position that pays a competitive salary with benefits package.
- You’ll experience first-hand the magic of the adventures, rated the “Trip of a Lifetime” by Frommer’s and one of the “50 Tours of a Lifetime” by National Geographic Traveler.
- This position is in beautiful Victoria, B.C., capital of B.C.’s vibrant tourism community, in an attractive office in old town. You will also be required to work on several trips in the BC or Alaska wilderness aboard our sailing ship.
How to Apply
Please send resume with cover letter to Maureen@MapleLeafAdventures.com by Monday, June 13 at 4 p.m. No phone calls please.